When did we stop addressing people formally? After moving to Australia, one of the things I struggled most with was the¬†informality¬†with which people addressed each other. As an Englishman, receiving a phone call from my bank and being addressed by my first name still sends shivers of discomfort through my body. I am of the firm belief that until invited to do so, a formal relationship should be maintained where one is addressed by surname or title. This is even more important if you are trying to sell me something… Continue reading “ETIQUETTE”